Lower Stondon Surgery

01462 850305

Complaints policy

We always try to provide the best service possible, but there may be times when you feel this has not happened. The following informtation explains our in-house complaints procedure. We hope you will use it to allow us to look into, and if necessary, correct any problems that you have identified, or mistakes that have been made. Any complaints should be put into writing to the practice manager, Mrs Jill Watson.

In line with our procedure you should have any complaint acknowledged within 3 days and we should resolve the complaint and reply to you in writing within 20 days. This process may include a meeting between you and the manager and/or doctor.