We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similarly respectful way. We take seriously any threatening, abusive or violent behaviour against any of our staff or patients. If a patient is violent or abusive, they will be warned to stop their behaviour.
We have a low threshold for informing the Police in such cases, in line with the NHS policy of “Zero Tolerance”. If they persist, or the incident was serious, we may exercise our right to take action to have them removed, immediately if necessary from our list of patients.
A limited number of Practices have facilities to register patients who have previously been violent or abusive to their GP or other Primary Care staff, and you would then have to travel to them for your NHS care.